CUSTOMIZED SERVICE
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We have experienced crane technicians. After fully understanding the needs of customers, we will customize relevant solutions according to your working environment and lifting requirements, help customers choose the right crane and provide the best design scheme. We can also provide advice should a customer's crane require repair or replacement parts.
FACTORY TEST
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After the product is produced, it will conduct a functional test.The factory testing service for crane products ensures their quality and functionality before they are delivered to customers. After all the tests are completed and the crane passes all the required criteria, a detailed report is generated, documenting the results of the testing process.
INSTALLATION AND COMMISSIONING
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Free remote installation guidance service, if necessary, some areas can provide door-to-door installation services to ensure the normal operation of the crane. Our technicians can provide you with professional crane installation and commissioning services. This can help you safely start using your crane in the shortest possible time and reduce installation costs. We will provide preventive solutions for possible usage problems.
QUALITY ASSURANCE
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We provide a three-year warranty on our products to ensure quality assurance for our customers. This warranty covers any manufacturing defects or malfunctions that may occur during normal usage within this period. In addition, we offer complimentary replacement of vulnerable parts during the warranty period, free of charge. Our aim is to ensure that our customers have peace of mind and receive the necessary support in case of any issues with our products.
ONLINE SERVICE
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We offer 7*24 hours online service to provide round-the-clock support for our customers. Our dedicated team is available at any time to address inquiries, resolve issues, and assist with any product-related concerns. We are committed to ensuring excellent customer satisfaction and prompt assistance whenever needed.
FIELD VISIT SERVICE
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On-site factory tours are offered to provide our customers with the opportunity to see our manufacturing facilities first-hand. During these visits, customers can observe our production processes, quality control measures and the overall working environment. Our staff will accompany and guide the tour throughout, answering questions and providing detailed instructions.
